13197 Old Nashville Hwy

Smyrna, TN 37167 US

615-459-0802

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Petsimonials

What your Friends and Family are saying about Premier VetCare!!

Statements from our wonderful clients as provided on our e-mail and in-house surveys.   



Reviews posted and surveys rated from actual clients. Certified

Review( 1181 ) : 1 / 1028

Review by KennW

All staff were very friendly

September 12, 2020

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Review By: KennW

All staff were very friendly and professional

Review( 1179 ) : 2 / 1028

Review by StelM

Greatest vet practice ever!

September 10, 2020

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Review By: StelM

Greatest vet practice ever!

Review( 1174 ) : 3 / 1028

Review by DougT

Great jib. In and out in 15

September 06, 2020

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Review By: DougT

Great jib. In and out in 15 mins. Vaccine update and nail trim...

Review( 1172 ) : 4 / 1028

Review by PattB

The staff was awesome as always

September 02, 2020

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Review By: PattB

The staff was awesome as always I did have to wait quite a while but it was worth the wait

Review( 1167 ) : 5 / 1028

Review by LaurW

All the staff were friendly

August 30, 2020

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Review By: LaurW

All the staff were friendly and helpful I look forward to visiting again in the future. So far I ve met Dr. Laci Catron-Lowe, Josh, and Lauren. All of them were very helpful and did well understanding and assessing my pets needs. Thank you

Review( 1166 ) : 6 / 1028

Review by WendP

I always feel and know my

August 29, 2020

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Review By: WendP

I always feel and know my animals are being loved and taken care of with all the staff.

Review( 1162 ) : 7 / 1028

Review by SusaH

My vet was so kind and compassionate.

August 29, 2020

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Review By: SusaH

My vet was so kind and compassionate. I appreciate being spoken to in a manner the understanding is clear, yet appreciating I am medical and also understand some things a little further. I’m so terrible with names in these situations, but I believe it was Dr. Porter. She was very understanding of my senior pup and his importance. Thank you.

Review( 1161 ) : 8 / 1028

Review by BranS

Very friendly each time we

August 28, 2020

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Review By: BranS

Very friendly each time we come in. Always takes time with my baby and addresses all our needs.

Review( 1157 ) : 9 / 1028

Review by TimL

Amazing care. Above and beyond

August 25, 2020

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Review By: TimL

Amazing care. Above and beyond expectations. Thank you so much! I would highly recommend to anyone and it is worth the drive from the Nashville area.

Review( 1155 ) : 10 / 1028

Review by Anonymous

I just want to say “Thank

August 21, 2020

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Review By: Anonymous

I just want to say “Thank you” to all of the staff for their efforts in keeping us safe during this time. I also want to say, I think this is the first time I have seen Ginger wag her tail seeing a Vet. (It didn’t last very long, but she did.) Ginger and I just moved to Smyrna and so glad to have found your services.

Review( 1150 ) : 11 / 1028

Review by ErikH

yes pictures with the names

August 16, 2020

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Review By: ErikH

yes pictures with the names of the veterinarians so we could put a name with a face of the doctors that s taking care of our pets.especially with mask being on when there is a new veterinarian you can t readily see their face and I m not in the office a lot to know when there is a change in staff. During this last visit I did realize that the doctor who appeared to be the vet, as she was wearing a white jacket, and was unfamiliar to me so I asked her what her name was.so it would be nice to have some way of welcoming and introducing new staff especially the veterinarians to the clients. For example sending out a an introduction to the clients using an email system like they do for appointment reminders that ta new vet has joined the practice. also there could be pictures of the vets behind the reception desk on the wall when there is a new vet within the last 6 months. Also the tech that takes the initial report and weight could let clients know what the vets name is that will be servicing them that day or take notice and initiative if the vet has seen that client before and if not introduce them.

Review( 1149 ) : 12 / 1028

Review by Anonymous

The staff is super sweet.

August 15, 2020

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Review By: Anonymous

The staff is super sweet.

Review( 1148 ) : 13 / 1028

Review by RoseD

I love Premier Vetcare, wouldn t

August 15, 2020

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Review By: RoseD

I love Premier Vetcare, wouldn t trust my fur baby with anyone else!

Review( 1147 ) : 14 / 1028

Review by MaryM

Thanks so much...you guys

August 14, 2020

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Review By: MaryM

Thanks so much...you guys are all awesome...love ya

Review( 1146 ) : 15 / 1028

Review by DonnW

I love Premier I would never

August 14, 2020

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Review By: DonnW

I love Premier I would never take any of my dogs anywhere else, unless in an emergency & you were closed. The only problem I have ever had is getting through on the phones - even when I leave messages to make an appt - I don t get called back, I just have to keep calling until someone answers. Other then that everything from the location, staff, cleanliness, vet knowledge, friendliness, the love for animals, is all top notch - I recommend Premier all the time.

Review( 1139 ) : 16 / 1028

Review by RachG

Everyone was helpful and

August 09, 2020

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Review By: RachG

Everyone was helpful and informative. Everyone friendly and did a great job on taking care of my dog. They had an emergency and offered curbside drop-off, which allowed the worker to come to me in my vehicle and still help my animal out. They always willing to help your animals put even during these uncertain times. Keep it up

Review( 1138 ) : 17 / 1028

Review by TammS

It is very difficult to get

August 08, 2020

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Review By: TammS

It is very difficult to get someone on the phone. I left a message at 11am, and at 4pm I called back because no one had returned my call regarding questions on my pets prescription. Someone finally texted me back a couple of hours after the second message, but no phone call which was requested. I always feel you take good care of my pet when we are there in person, but the difficulty is speaking with someone is a constant frustration. Most of the time, the phone goes to voice mail. Maybe more staff at the front desk would help.

Review( 1136 ) : 18 / 1028

Review by FranC

Dr. Drew was awesome and so

August 06, 2020

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Review By: FranC

Dr. Drew was awesome and so was Stephanie informing me of how the appointment would go and then after my dogs shots Dr Drew talked to me answering questions about the mystery of dog food and if you can elevate a dog bowl without the worry of bloat which you can. We have had wonderful care at PVC but with COVID everything was done in the parking lot! It was awesome I didn’t have to go in, they took my pup got him his shots and brought him directly out - 7’min tops, and after a long stressful day Dr Drew and I saw a momma deer and a baby deer walk right across the parking lot! Jaw dropping goodness!

Review( 1135 ) : 19 / 1028

Review by MadiE

This was our first visit with

August 06, 2020

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Review By: MadiE

This was our first visit with PV and we loved it! Thank you for making it a great experience and we’re happy to have found you all!

Review( 1131 ) : 20 / 1028

Review by MendK

The vet tech and the doctor

August 02, 2020

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Review By: MendK

The vet tech and the doctor were both great with our fur babies. The biggest hassle was the hour wait past our appointment time in the car with the cats in their carrier. We were told when we checked in that it would be 10 minutes until they were ready for us. I check after 30 and was told we were next. After an hour I walked in ready to cancel our appointment. If we had been told they were running behind, we could have made other arrangements or chosen to come a different day.

Review( 1125 ) : 21 / 1028

Review by ErinJ

Since I retired from the Army

July 30, 2020

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Review By: ErinJ

Since I retired from the Army out of Germany in 2012 I have used your clinic and my mom far longer than that. I m a bad critic of customer service and this family has no complaints. Fantastic five stars. Thanks from Remus, Baby, Harley, Damien, Lucifer, Lilith, Bellatrix, Snoops, Gunney, and Mazikeen

Review( 1123 ) : 22 / 1028

Review by RoseW

Glad I brought new kitty in

July 29, 2020

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Review By: RoseW

Glad I brought new kitty in to get his ears looked at. Thankful you were able to see him and help with his ear mites and yeast infection.

Review( 1121 ) : 23 / 1028

Review by WaynW

Staff is always very friendly

July 28, 2020

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Review By: WaynW

Staff is always very friendly and helpful with any questions.

Review( 1117 ) : 24 / 1028

Review by LisaW

I love the staff. My dog is

July 24, 2020

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Review By: LisaW

I love the staff. My dog is indifferent, however. Lol

Review( 1116 ) : 25 / 1028

Review by RoyV

Just a great place to take

July 24, 2020

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Review By: RoyV

Just a great place to take your pet and they care



/ First review on this page /




Reviews certified by AppointMaster Reviews posted and surveys rated from actual clients.

Generated 9/14/2020 | 2020-09-14T03:05:59.4159717-04:00

I was really surprised the first time I went into the building. It felt inviting and didn't have a medicine or animal smell. 

I am a new pet owner and each time I have contacted your office I have been extremely pleased! The receptionist has been kind and courteous, answering all my questions without making me feel silly asking them!  

I appreciated the print out health report since I was unable to see the doctor for the exam before my puppy was neutered. Then I went in a few days ago for what I was afraid was an emergency but it turned out to be normal. As a new puppy owner I have been treated with kindness and respect.

J. Farthing


Great staff,caring,, knowledgeable easy to work with.

Awesome!

Prancer has been treated with so much love , especially since his osteosarcoma diagnosis last year. I feel he's had the best possible care and am 150% satisfied no matter what happens in the future.

Great practice, very efficient, awesome staff!

H. Mabry


I have used other vets in the past but when I was referred to Premier and was introduced to Dr. Laci I knew right then I had found a wonderful clinic .. I have used other vets when Dr. Laci wasn't available and they have also treated my pets the same as her. I wouldn't nor would I ever think about leaving the Premier Team you are amazing. I have referred Premier to my friends and my family members they same the same as i do Premier is amazing...

R. Gazaway


Sully just loves coming to Premier Vet Care! Everyone who works with us calls him by name and they really give him their undecided attention!

Our previous Vet gave us good care, I believe, but the cost was always outrageous!! I'm very happy with the cost at Premier

R. Donsbach


I really appreciate how friendly everyone is.

L. Disney


Dana Conrad was the best help I've gotten there. She's very professional and nice :) I'm very glad she works there and I feel better about bringing him there because of her!

A. Woodruff


Keep up the good work! I am always satisfied when I leave Premier.

M. Mays


Very caring Dr.'s and staff. Recently moved to area - I can see why you all won the "Ruthie" award. Well deserved! 

D. Phillips


The entire staff was very friendly and we felt very much "at home" there. We felt that the doctor couldn't have been more friendly, open and possessed the attitude that she really cared about my dog.

S. McCraven


The doctor was amazing with my cat and treated him like he was her's. I had been going to the same doctor for 18 years with all of my pets and 6 years with my cat and the treatment was not what it should have been and my cat was doing 100% better within a week of the treatment from Premier VetCare.

It is good to have a doctor who treats the family pet like it is their own pet and not just doing it for the money.

C. Stufflebean


How can we improve or what are we doing well.

You can't. The price is right, the staff seems concerned, knowledgeable, and they seem to love animals.

L. Kosowski


No appointments were available but the receptionist worked us in. I anticipated a long wait but it really wasn't that long.

Dr. Beatty was wonderful. Very thorough. I am very pleased with the visit and Lucy is improving! Everyone in the office is friendly and seem to care about the animals. They treat Lucy like a VIP!

D. Phillips


I think you all do a great job.

K. Baggett


Amazing new office! Dr. Young is an extraordinary vet! So helpful and friendly. She even helped me bring my pets out to my car. So caring!!! Thank you!! Premier is by far the best vet office I have ever went to. Thank you so much for caring for me and my animals.

J. Martin


Your team is great!!! Erin is wonderful with our pets. Have not seen her in awhile hope she is still with your team.

I have a wonderful doctor but sorry that she will not be there for awhile due to having a baby. Hurry back doctor Catron. Tell her hope everything goes great with her baby. please keep her.

S. Murphy


I really like Dr. Catron and the rest of the staff. Very nice practice.

C. Parker


The vet was great in handling of my dog an her treatment.  I have been going elsewhere but with the new later time will probably start going there with my dogs.

D. McCormick



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Office Hours

Our Regular Schedule

Monday:

7:30 am

5:30 pm

Walk-Ins & Urgent Care 9 am - 3pm

Tuesday:

7:30 am

5:30 pm

Walk-Ins & Urgent Care 9 am - 3pm

Wednesday:

7:30 am

5:30 pm

Walk-Ins & Urgent Care 9 am - 3pm

Thursday:

7:30 am

5:30 pm

Walk-Ins & Urgent Care 9 am - 3pm

Friday:

7:30 am

5:30 pm

Walk-Ins & Urgent Care 9 am - 3pm

Saturday:

Closed

Closed

Sunday:

Closed

Closed

Regular Business Hours are M-F 7:30am till 5:30 pm. Walk-in and Urgent Care M-F 9:00am till 3:00 pm

Appointments Preferred. Pets are seen in following order:
Life Threatening Emergencies, Appointments, Urgent Care Walk-ins, Wellness Walk-ins

Additional Fees Apply to Walk-In & Urgent Care Visits


When bringing your pets into our office, for their and the safety of other pets, please either have your pet leashed or in a pet carrier. Please ask our staff at check in for a leash if needed.

For aggressive pets Click Here for more information.  

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